Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to LJH WORLDWIDE SOLUTION SDN BHD
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the LJH WORLDWIDE SOLUTION SDN BHD, accessible from https://ljhworldwidesolution.shop/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Policy
At LJH WORLDWIDE SOLUTION SDN BHD, we are committed to providing a smooth and efficient delivery experience for all our customers within Malaysia. This Shipping Policy outlines the terms and conditions regarding the shipping of our products, including Trolley Luggage, Suitcases, Carry-On Luggage, Rolling Duffel Bags, Luggage Sets, and Luggage Tags.
1. Shipping Coverage
We currently offer shipping services exclusively within Malaysia. At this time, we do not provide international shipping. We aim to ensure every Order placed through our website is delivered securely and promptly to your specified Malaysian address.
2. Shipping Fees
We are pleased to offer Free Shipping on all Orders, regardless of the size or quantity. There are no additional shipping charges—the price you see at checkout is the final price you pay.
3. Delivery Timeframe
Orders are typically processed and shipped within 1-3 business days from the date of purchase. Once shipped, deliveries are expected to arrive within 7 business days. Please note:
- Business days are calculated as Monday to Friday, excluding public holidays.
- In rural or remote areas, delivery may take slightly longer depending on the local courier service.
4. Order Processing and Fulfillment
All Orders are subject to product availability. In the unlikely event that an item is out of stock or unavailable, our team will contact you promptly to provide options including backorders, substitutions, or refunds.
Once your Order has been processed and dispatched, you will receive an email notification containing your tracking number (if applicable), so you can monitor the delivery progress.
5. Delivery Method
We partner with trusted domestic courier services to ensure safe and timely delivery of your Goods. Deliveries will be made directly to the shipping address provided during checkout. Please ensure your shipping details are accurate to avoid delays or delivery failures.
6. Undeliverable Packages
If an Order is returned to us due to an incorrect or incomplete address provided by You, or if the recipient is unavailable during delivery attempts, we will contact You to arrange a re-delivery. Additional charges may apply in such cases.
7. Receipt of Goods
We recommend that You inspect your package upon delivery. If there are any issues such as visible damage, missing items, or incorrect products, please notify us immediately at [contact@ljhworldwidesolution.shop] so we can assist you appropriately.
8. Shipping Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to factors beyond our control such as weather conditions, courier backlogs, public holidays, or unforeseen events. In such cases, we will do our best to keep You informed and work with the courier to resolve any issues.
9. Contact Us
If you have any questions or concerns regarding your Order or our Shipping Policy, please contact us via:
Company Name: LJH WORLDWIDE SOLUTION SDN BHD
Email: support@ljhworldwidesolution.shop
Website: https://ljhworldwidesolution.shop/
Thank you for shopping with LJH WORLDWIDE SOLUTION SDN BHD. We appreciate your trust in us and look forward to serving your travel and luggage needs across Malaysia.